NEC 1100097 Contact Center Additional Monitor Licens

NEC 1100097 Contact Center Additional Monitor Licens

The NEC 1100097 Contact Center Additional Monitor License is designed to enhance the capabilities of your contact center by providing additional monitoring functionality. With this license, you can expand the number of monitors used in your contact center environment, allowing for improved visibility and efficiency in managing customer interactions.

By adding the additional monitor license, you can display real-time call statistics, agent performance metrics, and other vital information on separate monitors. This enables supervisors and managers to closely monitor the contact center operations, track key performance indicators, and make data-driven decisions to optimize agent productivity and customer satisfaction.

The license is designed to integrate seamlessly with NEC contact center solutions, providing a user-friendly interface and comprehensive monitoring features. It allows for flexible customization of the displayed information, empowering supervisors to focus on the metrics and data that matter most to their specific contact center goals.

Features:

• Expanded Monitoring Capacity: The license allows you to connect and display data on additional monitors, providing increased visibility into real-time call and agent performance metrics.
• Real-Time Call Statistics: With the additional monitor license, you can view real-time information about call volume, average wait times, call duration, and other vital call statistics. This data helps supervisors and managers monitor call center performance and make informed decisions.
• Agent Performance Metrics: The license enables you to track and display agent-specific metrics such as call handling times, call transfer rates, and customer satisfaction scores. This information helps identify areas for improvement and supports performance management efforts.
• Customizable Display: You can customize the information displayed on each monitor to suit your specific monitoring needs. This flexibility allows supervisors to focus on the key metrics and data relevant to their contact center objectives.
• Enhanced Data Visualization: The license provides graphical representations of call center metrics, such as charts, graphs, and dashboards. These visualizations make it easier to analyze data trends and patterns, facilitating quicker decision-making.
• Integration with NEC Contact Center Solutions: The additional monitor license seamlessly integrates with NEC contact center solutions, ensuring compatibility and ease of use. It leverages the existing infrastructure to deliver an integrated monitoring experience.